PAM Wellness Solutions is one of the UK’s most established Student Assistance Programme providers. We support students with mental health and practical life matters through our 24/7/365 student helpline.
We provide an immediately accessible short-term counselling service on a wide range of topics, as well as digital access to expert health and wellbeing resources, via our wellbeing app, PAM Assist Wellbeing App.
A Student Assistance Programme, or SAP is sometimes referred to as an EAP for students or a counselling helpline service for students. A Student Assistance Programme is a free benefit that provides students with access to counselling, wellbeing resources and a confidential student helpline supporting a variety of personal or education related problems.
The Student Assistance Programme supports students who may be facing challenges such as poor mental health, relationship problems, financial stress, exam pressure, housing issues, and any other matter that is affecting their studies or their personal lives during their time at university.
In a 2022 survey, 57% of students self-reported a mental health issue and 27% said they had a diagnosed mental health condition.
Source: Student Minds – mental health charity
Answered by qualified British Association of Counselling and Psychotherapy (BACP) counsellors who provide in the moment emotional support
Students can also contact the SAP service via live chat, email, online or request a call-back. We provide access in over 200 languages. We offer an inclusive service through translation, Relay and British Sign Language (BSL)
We adopt biopsychosocial assessment including a risk assessment to determine the best support for the student
Practical information services provided by subject matter experts covering a range of issues such as debt and housing issues
Counselling sessions delivered by telephone, video, and face to face (in-person)
In line with HMRC guidance
Providing universities and colleges with advice on how best to support students in emotional distress e.g. burn out, exams, relationships, health or other issues
Our critical incident team will be on hand to guide universities and colleges to provide immediate psychological first aid
Onward referrals and signposting to specialist support agencies and services
Our market leading digital support is your cutting edge digital solution with a difference: providing online counselling, as well as a wellbeing app with built in risk assessment and goal-setting tools that will guide individuals to the following resources, based on their unique needs.
Developed by behaviour change experts, the PAM Assist Wellbeing app and portal is included in all our core EAP models. It’s an ORCHA approved internally developed market leading solution, supporting the full spectrum of health and wellbeing via a wealth of tools and resources.
This digital form of mental health support is recommended by NICE (National Institute for Health and Care Excellence) and is widely used across the country in the NHS, Occupational Health provisions, and many more. Provided through an evidence based computerised CBT solution, Silvercloud.
Our services provide individuals with high-quality, practical and emotional tools and effective clinical interventions that are designed to create long-lasting results for students.
Source: PAM Wellness Solutions
Source: PAM Wellness Solutions
Source: EAPA ROI Report 2023
