Support mental health globally with a valued employee benefit

PAM Wellness Solutions have a global capability that extends far beyond the UK and Ireland via an effective partnership arrangement. Our partner has over 40 years of experience, supporting over 11 million individuals in more than 200 languages.

Whether your employees are based in one country, or on all continents, we can provide the global, culturally sensitive service you need.

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What is an International EAP?  

Our global EAP provides personalised and culturally relevant support to clients and their employees, no matter where they are in the world. We provide a culturally sensitive and multi-lingual service, mirroring our UK & ROI provision closely, offering that robust proposition for employees and dependents. 

We offer a number of mediums to help engage with the programme, including many varied language capabilities to support, promote and drive engagement across your territories with in-country teams. This includes providing online services and access to an app with resources in many different languages to suit your specific requirements.  

Our team will work with you to understand the locations of your employees, headcount, and language and cultural requirements to create the right global solution for you.

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Globally, an estimated 12 billion working days are lost every year to depression and anxiety at a cost of US$ 1 trillion per year in lost productivity.

Source: World Health Organization

Our International EAP includes the following functions: 

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24/7/365 EAP helpline

Counsellors have master’s-level degrees or equivalent and a minimum of three years of experience and must maintain current membership, accreditation or licensure

Ease of access

Employees can contact the EAP service via telephone and online, providing access in over 200 languages for employees and their household family members.

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Triage and clinical assessment

We complete an assessment to determine the best support for the employee, for example support with post-traumatic stress disorder, relationship support, anger management, anxiety, depression, domestic violence, grief and bereavement, legal and financial issues, and much more.

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Legal, family care & financial information

Employees have access to legal professionals covering matters like consumer issues, matrimonial and family law, insurance, wills probate property, tenancy and more.

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Short-term solution focused counselling

Counselling sessions delivered by telephone, video, and face to face (in-person).

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Support for dependents and immediate family

You and your household family members over 16 years (age 16 to 18 year require parental consent) residing at the same address are entitled to the same number of counselling sessions for each issue per year, at no cost to you.

Management consultancy and support

Providing managers with advice on how best to support individuals in emotional distress such as bereavement or divorce, as well as assistance with difficult conversations, signposting and management referrals to the EAP.

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Telephonic trauma and critical incident support

Our critical incident team will be on hand to guide managers and provide immediate psychological first aid 24/7

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Onward referrals and signposting to specialist support agencies and services as well as online support and international EAP wellbeing app

Why devote resources to a global EAP for workplace wellness?

Our services provide individuals across the world with high-quality, practical and emotional tools and effective clinical interventions that are designed to create long-lasting results.


Global employers say it’s worth it for a variety of reasons…

Reduce employee health risks 75%
Reduce employee’s health risk
72% Maintain/Improve employee morale
Maintain / improve employee morale
70% promote more productive work force
Promote a more productive workforce
68% offer competitive package to attract / retain talent
Offer competitive packages to attract / retain talent
68% Improvement in absenteeism / presenteeism
Improve absenteeism / presenteeism

Account Management and support

Our strategic account management team will support you throughout the launch of our programmes, including details of how to access the service, communications and materials, as well as the management support available.

What our clients say about PAM Wellness Solutions

When we were searching for a new EAP provider, we were impressed by PAM Wellbeing’s interactive wellbeing portal and value for money, and by the responsiveness and the high level of service offered by both their Business Development Consultant and Account Manager. The set-up and transition to PAM Wellbeing has been smooth and, unlike when we signed with our previous EAP provider, we haven’t had any negative feedback from staff. On the contrary, we know of several staff members who have been able to access the counselling services effectively.


We invited PAM Wellbeing, our Employee Assistance Programme (EAP) provider, to review our data and together created a three-year mental health strategy. As a result, we’ve seen a positive shift in the business culture and the quality of relationships, which has made our advisors feel cared for and remain loyal to the organisation. Managers who may have before been focused on output and targets, have been reminded of the human side of leading a group of our people, which has helped them develop into more empathetic and effective leaders.


Our staff have benefitted enormously from the trauma and critical incident support delivered by PAM Wellbeing. It has sign-posted them to relevant therapies, so they can recover and thrive at work. This has been essential to ensuring we can continue to provide our staff with a crucial therapy for supporting them to recover from exposure to a traumatic event.

HM Prison & Probation Service

Wellbeing is our number one priority. PAM have continually proved themselves willing to work with us to develop and deliver innovative and diverse solutions, turning our ideas into reality and ensuring that our service offer remains relevant and meets business need.

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Our Accreditations

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