Support mental health and wellbeing with this valued member benefit

PAM Wellness Solutions is one of the UK’s most established providers of mental health and wellbeing services. We support over a million individuals with mental health and practical life matters through our 24/7/365 support helpline.

We provide an immediately accessible short-term counselling service on a wide range of topics, as well as digital access to expert health and wellbeing resources, via our wellbeing app, PAM Assist Wellbeing App. 

Young happy woman holding hands with her psychotherapist during an appointment at the clinic.
A woman with a volunteer lanyard carrying a box for an elderly person

What is a Member Assistance Programme?

A Member Assistance Programme (commonly referred to as an EAP for employers and employees) is a mental health service that provides members with access to counselling, wellbeing resources and a confidential helpline supporting a variety of personal and professional issues.

The service offers support to individuals who may be facing challenges such as poor mental health, relationship problems, bereavement or financial stress that is affecting their performance at work, personal lives, or both. 

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Mixed anxiety and depression is Britain’s most common mental disorder, with 7.8% of people meeting the criteria for diagnosis.

Source: Mental Health Foundation

Our members assistance programme includes the following functions: 

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24/7/365 MAP helpline

Answered by qualified British Association of Counselling and Psychotherapy (BACP) counsellors who provide in the moment emotional support

Ease of access

Members can also contact the MAP service via live chat, email, online or request a call-back. We provide access in over 200 languages. We offer an inclusive service through translation, Relay and British Sign Language (BSL)

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Triage and clinical assessment

We adopt biopsychosocial assessment including a risk assessment to determine the best support for the individual

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Legal, family care & financial information

Practical information services provided by subject matter experts covering a range of issues

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Short-term solution focused counselling

Counselling sessions delivered by telephone, video, and face to face (in-person)

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Support for dependents and immediate family

In line with HMRC guidance

Management consultancy and support

Providing people with advice on how best to support individuals in emotional distress e.g. bereavement, divorce, redundancy or other issues

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Telephonic trauma and critical incident support

Our critical incident team will be on hand to guide individuals and provide immediate psychological first aid

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Onward referrals and signposting to specialist support agencies and services

Digital Support

Our market leading digital support is your cutting edge digital solution with a difference: providing online counselling, as well as a wellbeing app with built in risk assessment and goal-setting tools that will guide individuals to the following resources, based on their unique needs.

The PAM Assist Wellbeing app dashboard

PAM Assist Wellbeing App and Portal

Developed by behaviour change experts, the PAM Assist Wellbeing app and portal is included in all our core EAP models. It’s an ORCHA approved internally developed market leading solution, supporting the full spectrum of health and wellbeing via a wealth of tools and resources.

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SliverCloud cCBT dashboard

Computerised Cognitive Behaviour Therapy (cCBT)

This digital form of mental health support is recommended by NICE (National Institute for Health and Care Excellence) and is widely used across the country in the NHS, Occupational Health provisions, and many more. Provided through an evidence based computerised CBT solution, Silvercloud.

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We are more than just a mental health & wellbeing provider, we are your trusted partner. 

Our services provide individuals with high-quality, practical and emotional tools and effective clinical interventions that are designed to create long-lasting results. 

57% Generalised Anxiety Disorder improvement

Improvement in Generalised Anxiety Disorder (GAD-7)

Source: PAM Wellness Solutions

51% Patient Health Questionnaire Improvement

Improvement in Patient Health Questionnaire (PHQ-9)

Source: PAM Wellness Solutions

11:1 return on investment from EAP

Return on investment with EAP services

Source: EAPA ROI Report 2023

What our clients say about PAM Wellness Solutions

When we were searching for a new EAP provider, we were impressed by PAM Wellbeing’s interactive wellbeing portal and value for money, and by the responsiveness and the high level of service offered by both their Business Development Consultant and Account Manager. The set-up and transition to PAM Wellbeing has been smooth and, unlike when we signed with our previous EAP provider, we haven’t had any negative feedback from staff. On the contrary, we know of several staff members who have been able to access the counselling services effectively.


We invited PAM Wellbeing, our Employee Assistance Programme (EAP) provider, to review our data and together created a three-year mental health strategy. As a result, we’ve seen a positive shift in the business culture and the quality of relationships, which has made our advisors feel cared for and remain loyal to the organisation. Managers who may have before been focused on output and targets, have been reminded of the human side of leading a group of our people, which has helped them develop into more empathetic and effective leaders.


Our staff have benefitted enormously from the trauma and critical incident support delivered by PAM Wellbeing. It has sign-posted them to relevant therapies, so they can recover and thrive at work. This has been essential to ensuring we can continue to provide our staff with a crucial therapy for supporting them to recover from exposure to a traumatic event.

HM Prison & Probation Service

Wellbeing is our number one priority. PAM have continually proved themselves willing to work with us to develop and deliver innovative and diverse solutions, turning our ideas into reality and ensuring that our service offer remains relevant and meets business need.

Department for Work & Pensions

Our Accreditations

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